1. Characteristics of an article

All our items are quality products. Items are not sold with any warranty other than the manufacturer’s warranty.


2. Delivery

For each order, the packaging and shipping costs are a flat rate regardless of the number of items purchased per order. In order for the customer to benefit from a fast and efficient management of our mail order service, our articles are generally sent by post within 1 to 5 working days for Switzerland, 3 to 10 working days for Europe and up to 15 working days for the rest of the world to the address you will have given us. If the article could not be sent within 1 to 15 days depending on the country, a new deadline would be communicated to the customer within 48 hours after the order. Deliveries are not limited to the territory of Switzerland. In Switzerland, there are no deliveries on Sundays, national and cantonal holidays. If the information transmitted is inaccurate, our company cannot be held responsible for the impossibility to deliver and to respect the deadlines.

In case of delivery problem with the post office our company is not responsible. For sales outside of Switzerland, customs duties and other taxes are to be paid by our customers.


3. Awards

The prices of the articles invoiced to the customer are those in force at the date of the order. They will also appear on our order confirmation sent by e-mail and on the SaferPay confirmation. Our prices are fixed in Swiss Francs (CHF) for foreign countries and for Switzerland. The prices displayed on our website are prices with VAT.


4. Import

The customer is solely responsible for all the necessary steps to import the goods into his territory in accordance with the law in force. He/she certifies that he/she is of legal age and has the right and authority to order the goods. He also guarantees that he has made prior inquiries and has ensured that the order does not violate any provision of the law in force in the country of delivery or of residence of the purchaser and that all information provided is accurate.


5. Payment terms and security

When the buyer orders an item on our site, all payments made are secure. Les couleurs du Québecs Sàrl uses the Saferpay credit card payment system. This system integrated in our site is fully secured in Gateway server mode, with authentication certificate. Confidential data (customer identity and card number) are only stored by banking partners on highly secure servers. Payments can be made by credit card: VISA , MASTERCARD/EUROCARD without additional charges. SaferPay’s secure credit card payment procedures are based on the data encryption protocol: 128-bit SSL protocol, type RC4 with 1024RSA certificates, a true reference in the field. These procedures, managed by ATOS (a computer engineering company), consist of encrypting the information on your own terminal, even before it is transferred via the Internet. Payment is validated at the time of order. If the client wishes to be reimbursed, Les Couleurs du Québec Sàrl will retain 25% of the amount already paid to cover its costs.


6. Data protection

The client gives his consent for the personal data he has provided in the context of the contractual relationship with Les Couleurs du Québec Sàrl to be saved by Les Couleurs du Québec Sàrl. The personal data of the customer is only saved for the purpose of facilitating the purchase of new articles by the customer and to ensure the smooth running of the business transaction (Art. 4 para. 3 DPA). The personal data of the customer is treated confidentially and securely (art. 7 DPA). Under no circumstances will this data be passed on to third parties.


7. Control

The contract comes into force when the customer has placed his order and when it has been validated.


8. Acceptance of the order

The acceptance of the order is done as soon as it is received and its validity is checked. When sending the order, the buyer automatically acknowledges having read and accepted the general conditions of sale. In case of exceptional circumstances, notably insolvency, erroneous information, Les Couleurs du Québec Sàrl reserves the right to refuse or accept a customer’s order.


9. Invoicing and confirmation

Each customer will receive an order confirmation by e-mail.


10. Droit de retour

If by misfortune the goods should arrive at the customer’s home in bad condition, Les Couleurs du Québec Sàrl will gladly exchange them. Simply return the damaged merchandise with an official post office report within 7 working days of receipt of the merchandise.


11. Droit de rétraction

According to the law, if the goods do not suit you, and this without any reason, you have a period of 7 working days after receipt of the goods to withdraw. The goods must be in their original packaging and must not have been used. Simply notify us by e-mail, phone or fax that you are withdrawing from the contract and return the goods. You are responsible for shipping and insurance costs.


12. Propriété et forme juridique

The merchandise remains the property of Les Couleurs du Québec Sàrl until full payment is received. These general terms and conditions and the contracts concluded in accordance with them are governed by Swiss law. The competent jurisdiction in case of dispute is Geneva, Switzerland. Registered office: Les Couleurs du Québec Sàrl, Chemin de Champ-Budin 1, CH-1258 Perly, Switzerland e-mail: info@lescouleursduquebec.ch, Trade Register: CH-670.4.006.206-1


13. Contrôle de l’âge/interdiction de vente aux mineurs

The sale of alcohol is forbidden to minors under the age of 16. The sale of spirits (including alcopops) is forbidden to minors between the ages of 16 and 18. If in doubt about the buyer’s age, ask for identification before selling alcohol.